Repair Centre
Contact Policy Notice
Rice Cooker Repair Centres are for repair-related enquiries only.
For all other enquiries — such as general product questions, order support, or warranty clarifications — please do not contact the repair centre directly.
Instead, reach us at:
Rice Cooker Repair Centre Locations
Non-rice cooker products: Please contact info@cuckooaustralia.com.au
| State/Territory | Store Hours | |
|---|---|---|
| NSW * | servicensw@cuckooaustralia.com.au | 10:00 am – 4:00 pm |
| All Other States / Territories | info@cuckooaustralia.com.au | 9:00am - 5:00 pm |
* NSW Repair Centre is reserved for NSW customers only.
Repair Request Centre
Cuckoo Oceania is pleased to announce that we now offer in-person repair requests for our rice cookers at authorised store locations. This service is available only for RICE COOKER models currently listed on our official website.
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To facilitate your experience, you may email a repair request before visiting the repair centre.
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Once submitted, please drop off your rice cooker at the designated repair request centre. The service team will assess the unit and advise you of any applicable repair costs.
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After completion, the unit will be returned to the same location.
All rice cooker models listed on our official website come with a one-year warranty, which includes free service repairs. Please note that repair fees will apply to rice cookers outside the warranty period.
Important:
For non-operating or discontinued models, service options may be limited. We strongly recommend contacting our Call Centre in advance to confirm eligibility before visiting a repair location.