Orders Below $399.99

A shipping fee will apply to orders totalling less than $399.99.
This fee is determined based on the weight, dimensions, and delivery location.
The shipping cost will be automatically calculated through Australia Post at checkout.

Orders Over $399.9

Shipping fees are waived for orders exceeding $399.99.
This fee is determined based on the weight, dimensions, and delivery location.
The shipping cost will be automatically calculated through Australia Post at checkout.

Orders Over $399.99

Shipping fees are waived for orders exceeding $399.99.

Exceptions:

Deliveries to Western Australia may still incur additional charges due to higher shipping rates.

CR-3555 model is excluded from the free shipping policy and will always incur a shipping fee, regardless of order value.

Certain orders may require reference to Australia Post’s business rates for final pricing.

👉 For the most accurate shipping costs, please refer to the real-time rates provided by Australia Post during checkout.

We currently ship products to states/territories in Australia only.

The processing time for orders placed on cuckooaustralia.com.au takes up to 3 business days. Then depending on where you live, your product may take a longer or shorter period of time to be delivered.

If your product has not arrived after 10 business days of placing your initial order, please contact our customer support team by emailing us (info@cuckooaustralia.com.au) for order updates and more information regarding your shipment.

You may also check your order status by logging into your CUCKOO account and accessing your past orders or by visiting this page.

If you want 10% off your first order, simply sign up for our email newsletter to receive a one-time use promo code! For even more discounts, remain on our email list to receive special offers directly in your inbox.

CUCKOO products can be found at various retail locations across Australia, including Costco, Harvey Norman, and Bing Lee, as well as many Asian and appliance stores. Since not all CUCKOO products are available at every location, we recommend calling ahead or visiting the retailer's website to check for availability.

For customers in New South Wales, local pickup is available at our Silverwater warehouse. During checkout, please select the pickup option and choose your preferred date and time for collecting your order.

We currently accept most major credit cards including American Express, MasterCard, and Visa, along with Apple Pay, Google Pay, Shop Pay.

When shopping on the CUCKOO official website, please be aware of our return policy to ensure a smooth purchase experience. Returns are only accepted for items that are found to be faulty upon receipt. Unfortunately, we do not accommodate returns for products if you change your mind after making your purchase.

Moreover, once a product has been opened and used, it cannot be returned for any reason related to a change of mind. Therefore, we encourage you to review your selections carefully before completing your order.

If you happen to receive a product that is damaged, defective, or was incorrectly shipped, we ask that you reach out to our Customer Service Centre within 30 days of receiving your order. Our team will assist you in initiating the return process and resolving any issues you may have with the merchandise. We appreciate your understanding and cooperation regarding our return policy.

Please note: if the product box has been opened, a 15% restocking fee will be automatically deducted from your refund.

We can only process returns and refunds for orders placed on cuckooaustralia.com.au. If you purchased your CUCKOO product from a retailer, you will need to refer to their return policy.

To confirm whether your item is returnable and exchangeable, check your invoice or order confirmation email for date of purchase. Once confirmed, send us an email to begin the return process.

Some form of proof of purchase is always necessary while filing a warranty claim. Examples of valid proof of purchase include store receipts, email order confirmation, or any other genuine document that shows the date of purchase and the location of purchase.

If you're unsatisfied with your product in any way, be sure to email customer support at info@cuckooaustralia.com.au before returning to see if our product experts can help!

However, unfortunately we do not process returns nor exchanges for items that are purchased through authorized sellers. In order to process an exchange or receive a refund for the item, please return to the retailer you purchased your unit from.

All CUCKOO products come with a 1-year warranty period during which you can exchange for the same item or return for a refund.

Our customer support team will be happy to assist in processing your warranty claim and answering any additional warranty questions you may have. If troubleshooting fails to fix the problem, we can replace the item or defective part. We do require a valid proof of purchase as well as your full name, shipping address, telephone number, and the unit's model number.

Our quick and convenient turbo mode … your rice is guaranteed to cook up to 50% faster by shortening soaking and steaming phases.

Automatic steam release removes the need to manually flip a pressure weight—our cooker safely releases steam at the end of or during the final minutes of the cycle.

Germinated brown rice rich in gamma-aminobutyric acid (GABA). Soak for 16 hours, then the GABA function soaks at ~104°F for 2–3 hours before cooking for sweeter, softer results.

Our Smart Algorithm senses and controls temperature through preheat → soak → boil/cook (auto-adjust) → final heat surge → keep-warm for perfect texture.

A rice cup is 180 ml (smaller than a 240 ml US cup). Manuals use rice-cup measurements for guides.

Yes—rinsing removes surface starch to prevent clumping/gumminess. Use cool water (not warm).

Likely due to metal/stainless utensils. Use wood, heat-safe plastic/rubber, or the provided spatula.

Place ingredients up to 13 or 24 hours in advance (model-dependent). When the timer elapses, cooking begins automatically.

• 3-Cup (Uncooked): individuals/couples
• 6-Cup: small families (2–4)
• 10-Cup: larger families (6+) or entertaining

The cooker auto-switches to keep-warm; some models have a voice guide announcement.

Too dry: add ½–1 rice cup water, stir, run the function again; check and repeat if needed.

Too moist: stir to release moisture, keep on warm 10–30 min, stirring periodically.

Units include inner pot, rice cup, spatula. Third-party accessories are not recommended.

About 25 minutes on standard models (varies by grain, amount, and model).

1. Verify accurate water-to-rice ratios (see manual).
2. Rinse rice thoroughly to reduce starch.
3. Optionally add a thin layer of oil/spray before cooking.

Traditional: heat from bottom plate. Induction: 360° heating for faster, more even results and reduced sticking; premium inner pot with even distribution and retention.

Avoid rapid temperature changes. Room-temp pot in fridge is okay (≤24 hours). Avoid freezer right after cooking.

No. Inner pots are only for the cooker base; stovetop/oven can warp/damage them.

Add ~2 cups of water to the inner pot, run Auto-Clean. Steam cleans inner pot, inner lid, steam cap.

Do not exceed 12 hours.

1. Standby mode → press MODE 11 times to reach Voice Guide.
2. “VOICE” lights; display “1” = Korean (default).
3. Use “>” to cycle: 1 Korean, 2 English, 3 Chinese.
4. Press SET to confirm.

Traditional coated pots are not dishwasher-safe (risk of coating damage).

Every 2–3 years (earlier if scratched). Handle gently to extend lifespan.

Wood, heat-safe plastic/rubber, or the provided spatula. Avoid metal/stainless.

Add ~2 cups water and run Auto-Clean to steam-clean inner parts.

Smart Algorithm controls temps throughout the cycle for consistent texture/flavor.

Most models offer a 24-hour preset—add ingredients up to 24h in advance; cooking starts when timer elapses.

Do not exceed 12 hours.

Not recommended. Reheat is for warming pre-cooked food to serving temp without overcooking.

Avoid rapid temperature changes; ≤24 hours in fridge from room temp is okay.

No—use only with the cooker base.

Same process as Rice Cookers (MODE ×11 → > to select → SET).

Generally no for coated pots. Exception: CMC-ZSN601F stainless steel inner pot is dishwasher safe.

It mixes, kneads, rises, and bakes—managing temperatures for rise and your chosen crust color.

No. Use the dough function, remove, shape, rise, and bake in your oven if you prefer.

Yes, but it rises slower/less than bread flour; better for low-rise goods (cakes, muffins, cookies).

Refer to your manual’s Troubleshooting section for specific causes/solutions.

Light odor/smoke on first use can occur. Run a full empty bake cycle and repeat until gone.

Yes—remove after rising, shape, proof in a warm draft-free place, bake in oven.

Spray nonstick on pan and paddle before mixing. If already stuck, rub softened butter on the paddle and mix 1–2 more minutes.

Liquids → fats → dry ingredients → yeast (last).

Active-dry: add directly; slower rise; refrigerate after opening. Instant: shelf-stable, quick rise; add directly.

See manual’s “Troubleshooting / Error Codes” for meanings and corrective steps.

Yes—recommended after every use. If stuck, soak the pan ~1 hour and clean paddle in-pan.

Toss sticky add-ins (e.g., raisins) in a light flour coating before adding to the dispenser.

For fully purified air, we recommend running the purifier as much as possible. On average, our purifiers replace the room’s air twice per hour.

CUCKOO’s air purifiers are intended to be used only in the country of purchase due to local regulations.

True HEPA traps 99.97% of 0.3-micron particles (MPPS). For reference:

• Dust Mite Debris: 0.5–50 μm
• Household Dust: 0.05–100 μm
• Human Hair: 70–100 μm
• Plant Spores: 6–100 μm
• Smoke: 0.01–1 μm

On select models, UV-C helps remove germs and bacteria on filters to extend filter lifespan.

Yes, but efficiency is reduced since outside air continues to enter the room.

Avoid corners/behind TVs (reduces airflow). Place ~3–5 ft off the ground; avoid high-humidity areas; keep ~5 ft from large electronics.

Average lifespan is 3–6 months (~2,200 hours) with regular use. Some models include a filter change indicator.

Run on the highest mode for ~1 hour. HEPA removes particulates; carbon filters help absorb odors.

Dims lights and lowers fan speed for quiet purification while you sleep.

With a real-time sensor, fan speed adjusts automatically based on detected air quality until it reaches “Excellent.”

No. Seal used filters in a plastic bag and dispose of in an outdoor trash bin.

Store in a dry room at moderate temperature. If a new filter is opened early, keep it sealed in a plastic bag.

The red light blinks when filters need changing.

Reset: Press and hold the Filter button for 7 seconds to reset the filter replacement alert.

On average, using your water purifier regularly instead of buying bottled/canned drinks saves ~4,000 ounces of plastic per year.

Reverse Osmosis: 4-stage — sediment (rust/particles), pre-carbon (heavy metals/odors/chlorine/VOCs), RO (lead/chromium/fluoride/microbes), mineralizer (adds electrolytes/calcium/potassium; alkaline pH).

Nano Positive: 3-stage — pre-carbon (heavy metals/odors/chlorine/VOCs), mineralizer (adds electrolytes/calcium/potassium), Nano+ (removes heavy metals/viruses/bacteria).

Drain and clean the tank; for tankless, run water ~10 minutes. Filters may need replacing.

Filters likely need replacement.

Founded in 1978 (Sungkwang Electronics), we focus on customer satisfaction, innovation, and premium quality. Learn more on our About Us page.

Headquarters and support located in Silverwater, NSW. Operating hours: Monday–Friday, 9:00 a.m.–5:00 p.m.(excluding national holidays). Email info@cuckooaustralia.com.au.

Visit the registration page to enter your contact and product info. You’ll receive tailored support and emails for sales/offers and replacement part reminders.

Locate your model number, then visit the Product Manuals page to download/print/bookmark your manual.

Find inspiration on our Recipes page.

Contact info@cuckooaustralia.com.au for further assistance.