CUCKOO Vacuum Cleaner Review Reward Program – Terms and Conditions

Thank you for choosing CUCKOO.

Customers who purchase an eligible CUCKOO vacuum cleaner from the CUCKOO Australia official online store and submit an honest product review may receive CUCKOO Store Credit, subject to the following Terms and Conditions.

By participating in this promotion, you agree to these Terms and Conditions.

1. Promotion Period

This Review Reward Program is an ongoing promotion and does not currently have a fixed start or end date.

To qualify, customers must:

• purchase an eligible product while the program is available; and
• submit both an honest product review and a completed Review Reward application within 30 calendar days of the eligible purchase date.

CUCKOO may amend, suspend or end the program by publishing reasonable notice on the CUCKOO Australia website. Any change will not affect an eligible purchase made before the published effective date, provided the customer submits the review and application within 30 calendar days of that purchase.

2. Eligible Products and Rewards

The reward is issued as CUCKOO Store Credit and is not a cash refund, cashback to the original payment method, bank transfer or cash payment.

3. Eligibility

To qualify, the applicant must:

1. Be an Australian resident aged 18 years or over.
2. Purchase an eligible product directly from the CUCKOO Australia official online store.
3. Be the person named on the eligible Shopify order, or have permission from the purchaser to submit the application.
4. Have a valid CUCKOO customer profile associated with the same email address used for the qualifying order.
5. Pay for and retain the eligible product.
6. Submit an honest product review for the eligible product.
7. Submit the completed Review Reward application within 30 calendar days of the purchase date.
8. Provide all information reasonably required to verify the order, review and eligibility.

Purchases made through Amazon, eBay, JB Hi-Fi, Costco, Harvey Norman, marketplaces, wholesale accounts, third-party retailers or other sales channels are not eligible unless CUCKOO expressly states otherwise in writing.

4. Review Requirements

The submitted review must:

• relate to the eligible product purchased;
• reflect the customer’s genuine experience and opinion;
• be submitted through the approved CUCKOO or Judge.me review process;
• contain sufficient genuine information about the customer’s product experience;
• comply with the website’s review guidelines;
• not contain unlawful, abusive, discriminatory, defamatory, misleading, fraudulent or irrelevant material;
• not include personal information, contact details, advertising, external links or content belonging to another person without permission; and
• remain available while the application is being reviewed.

The reward is available for an honest review regardless of whether the review is positive, or neutral. The rating, sentiment or opinion expressed in a review will not affect eligibility.

CUCKOO may moderate a review in accordance with its usual review policy. A review will not be rejected or removed merely because it is negative.

Reviews receiving a reward may be identified as incentivised or as having received a reward for a future purchase. Australian guidance requires incentives to apply regardless of whether a review is positive or negative, and the incentive should be clearly disclosed.

5. How to Participate

To participate:

1. Purchase an eligible product from the CUCKOO Australia official online store.
2. Use the product and submit an honest product review.
3. Complete the Review Reward application form.
4. Enter the same name, email address and order number associated with the qualifying purchase.
5. Provide the review details or supporting evidence requested in the form.
6. Accept these Terms and Conditions and submit the application within 30 calendar days of purchase.

Submitting a review alone does not automatically complete the application. The Review Reward application form must also be submitted unless CUCKOO confirms that the reward process has been fully automated.

6. Application Information

Applicants may be asked to provide:

• full name;
• email address;
• Shopify order number;
• eligible product model;
• purchase date;
• review confirmation, link or screenshot;
• customer account details; and
• any additional information reasonably required to validate the claim.

The information supplied must be complete and accurate.

CUCKOO may contact an applicant to request clarification or additional evidence. Where requested information is not supplied within [7] calendar days, the application may be declined.

7. Purchase Date and 30-Day Application Period

The 30-day eligibility period begins on the date shown on the customer’s eligible CUCKOO order confirmation.

Both the product review and the completed Review Reward application must be submitted no later than 11:59 pm Sydney time on the 30th calendar day after the purchase date.

For example, if an eligible product is purchased on 1 August, the review and application must be submitted by 11:59 pm Sydney time on 31 August.

Applications submitted outside the 30-day period may be declined, except where CUCKOO determines that a technical issue or another circumstance outside the customer’s reasonable control prevented submission.

8. One Reward per Eligible Product

Only one reward may be issued for each eligible product purchased.

Unless expressly approved by CUCKOO:

• one review cannot be used to claim multiple rewards;
• duplicate applications are not permitted;
• an applicant cannot receive more than one reward for the same product unit or order line;
• multiple customer accounts or email addresses cannot be used to claim additional rewards for the same purchase; and
• rewards cannot be combined with another review reward, cashback or substantially similar promotion for the same product.

Where an order contains more than one eligible product, CUCKOO may require a separate genuine review and separate application for each product.

9. Order Status and Returns

The eligible order must remain valid and paid.

An application will not qualify where the relevant product or order has been:

• cancelled;
• fully refunded;
• returned;
• charged back;
• identified as fraudulent;
• obtained through an unauthorised transaction; or
• otherwise reversed.

Where only part of an order has been returned, eligibility will be assessed against the specific eligible product retained by the customer.

CUCKOO may delay issuing Store Credit until the applicable return or cancellation period has passed.

Where Store Credit has already been issued and the eligible product is later returned, refunded or charged back, CUCKOO may cancel or deduct the promotional Store Credit from the customer’s balance to the extent permitted by law.

If the credit has already been used, CUCKOO may deduct the relevant amount from any refund otherwise payable, where lawful and clearly disclosed before the return is processed.

Nothing in these Terms limits a customer’s rights under the Australian Consumer Law, including rights relating to faulty products.

10. Application Review and Approval

Applications are subject to verification and are not approved automatically merely because they have been submitted.

CUCKOO may verify:

• the Shopify order;
• the customer’s identity and email address;
• the eligible product;
• payment and fulfilment status;
• the date and authenticity of the review;
• the date of application;
• previous claims associated with the order, product, customer, address or account; and
• whether these Terms and Conditions have been met.

Applications are generally reviewed within 5–10 business days, although additional time may be required during high-volume periods or where further information is needed.

CUCKOO will provide the offered reward within the stated period or within a reasonable time after approval. Australian Consumer Law requires promoted rebates, gifts or other benefits to be provided as offered and within the specified or otherwise reasonable time.

11. Store Credit Issue and Use

Approved rewards will be credited in Australian dollars to the customer profile associated with the email address used for the eligible order.

Customers may need to sign in to their CUCKOO customer account using that email address to view and use the Store Credit.

Store Credit:

• can be used only on eligible purchases through the CUCKOO Australia official online store;
• cannot be redeemed for cash;
• cannot be transferred, sold or exchanged;
• cannot be applied retrospectively to a completed order;
• cannot be used on third-party marketplaces or retailer websites;
• may be used together with another payment method where the balance does not cover the full order value;
• is subject to product availability and the standard terms applicable at the time of redemption; and
• does not constitute a refund of the original purchase price.

Shopify Store Credit is linked to the customer account and can be used at checkout when the customer is signed in. It is not available through every sales channel or on certain order types.

12. Store Credit Expiry

Choose one of the following before publishing.

Option A — No expiry

Promotional Store Credit issued under this program does not expire.

Option B — Expiry applies

Promotional Store Credit issued under this program expires [12/36] months after the date of issue.

The expiry date will be shown in the customer’s account or reward notification. Any unused balance remaining after the expiry date will lapse, subject to applicable law.

Shopify permits Store Credit to be issued either with no expiry or with a specified expiry date, but advises merchants to check local laws before setting an expiry.

내 추천은 일단 No expiry야. 법적·고객 CS 이슈도 줄고 운영도 가장 깔끔해.

13. Use with Discounts and Other Offers

Store Credit may be used with discount codes only where the relevant discount permits it.

Store Credit cannot be:

• used to purchase gift cards, where restricted by the website;
• applied to shipping charges where the checkout does not permit it;
• exchanged for another promotional reward; or
• combined with another offer where that offer expressly prohibits combination.

Any minimum spend, excluded products or other redemption limitations must be clearly displayed before the customer uses the Store Credit.

14. Incorrect Email Address or Customer Account

The applicant is responsible for submitting the correct email address associated with the qualifying order.

CUCKOO is not responsible for delays caused by inaccurate or incomplete information supplied by the applicant.

Where reasonably possible, CUCKOO may assist in correcting an account or email mismatch after verifying the customer’s identity and order.

Store Credit will not be transferred to another person’s account unless CUCKOO is satisfied that an administrative error has occurred.

15. Rejected Applications

An application may be rejected where:

• the product, order, purchase channel or applicant is not eligible;
• the application is late;
• the order cannot be verified;
• the review cannot be matched to the eligible purchase;
• the review is copied, fabricated, misleading, irrelevant or not based on genuine product use;
• required information is missing or inaccurate;
• the product has been cancelled, refunded, returned or charged back;
• a reward has already been issued for the same product;
• the application appears automated, manipulated, fraudulent or abusive; or
• these Terms and Conditions have otherwise not been met.

A review must not be rejected merely because it expresses dissatisfaction or gives a low rating.

Where an application is rejected, CUCKOO may notify the applicant and provide a brief reason.

16. Fraud, Misuse and System Errors

CUCKOO may withhold, cancel or reverse a reward where it reasonably believes that there has been:

• fraud or attempted fraud;
• duplicate or manipulated applications;
• use of false identities or multiple accounts;
• review manipulation;
• misuse of a technical error;
• unauthorised use of an order number;
• collusion between applicants; or
• any other conduct designed to obtain a reward improperly.

Where a system, app or processing error results in an incorrect reward, CUCKOO may correct the error and adjust the Store Credit balance after notifying the affected customer.

This clause does not permit CUCKOO to cancel a valid reward merely because the promotion became more costly or successful than expected.

17. Review Publication and Marketing Use

By submitting a review, the customer permits CUCKOO and its service providers to publish, reproduce and display the review, rating, first name or initials, and any submitted product image or video in connection with the product and CUCKOO’s marketing, subject to the website’s review terms and privacy policy.

CUCKOO may edit a review only for formatting, spelling, privacy, legal or moderation reasons without materially changing the customer’s meaning.

Incentivised reviews should be clearly marked. Judge.me supports verified-review indicators and transparency badges for reviews that earned a reward.

18. Privacy

CUCKOO will collect and use personal information submitted through the application to:

• administer the promotion;
• verify eligibility;
• communicate with applicants;
• issue and manage Store Credit;
• prevent fraud and duplicate claims;
• maintain financial and promotional records; and
• comply with legal obligations.

Information may be processed by service providers used to operate the program, including Shopify, Judge.me, Shopify Flow, Dollarback and email service providers.

Personal information will be handled in accordance with CUCKOO Australia’s Privacy Policy.

Applicants should not upload unnecessary personal or financial information. CUCKOO will never require online banking passwords or card PINs as part of this promotion.

19. Technical Issues

CUCKOO is not responsible for an application that is delayed, incomplete or not received because of an internet, email, platform or device failure outside CUCKOO’s reasonable control.

However, where an applicant can provide reasonable evidence that a technical issue prevented timely submission, CUCKOO may assess the application manually.

Customers should retain their order confirmation, review confirmation and application submission confirmation until the reward has been issued.

20. Changes or Cancellation

CUCKOO may amend, suspend or cancel the promotion where reasonably necessary due to fraud, technical failure, legal requirements, platform changes or circumstances outside its reasonable control.

CUCKOO will not use this clause to avoid honouring valid applications already approved or otherwise entitled to the reward under the published offer.

Any material change will be communicated on the CUCKOO Australia website.

21. Australian Consumer Law

These Terms and Conditions do not exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

If any part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply.

22. Contact Us

For questions about the promotion or an application, please contact:

CUCKOO Oceania Pty Ltd
Email: info@cuckooaustralia.com.au
Phone: 1300 981 313 
Business hours: Monday to Friday/ 9:00 - 17:00

Please include your full name and Shopify order number when contacting us.