Service Centre
Β
π Contact Policy Notice
Service Centres are for repair-related enquiries and drop-offs only.
For all other enquiries β such as general product questions, order support, or warranty clarifications β please do not contact the service centre directly.
Instead, reach us at:
π§ info@cuckooaustralia.com.au
βοΈ 1300 981 313
Service Request Centre Locations
Service Request Centre
Cuckoo Oceania is pleased to announce that we now offer in-person service requests for our rice cookers at authorised store locations. This service is available only for rice cooker models currently listed on our official website.
To facilitate your experience, you may fill out a repair request form and receive an estimated cost for the repair. Then, simply drop off your rice cooker at the designated service request centre. We will transport the unit to our service centre and return it to the same location once the repairs are completed.
All rice cooker models listed on our official website come with a one-year warranty, which includes free service repairs. Please note that repair fees will apply to rice cookers outside of the warranty period.
Important:
For non-operating or discontinued models, service options may be limited. We strongly recommend contacting our Call Centre in advance to confirm eligibility before visiting a service location.