NELLO Grooming Kit for Pets

Policies exclusively applicable to purchases made through cuckooaustralia.com.au

Shipping Policy

Orders Below $399.99

- A shipping fee will apply to orders totalling less than $399.99.

- This fee is determined based on the weight, dimensions, and delivery location.

- The shipping cost will be automatically calculated through Australia Post at checkout.

Orders Over $399.99

- Shipping fees are waived for orders exceeding $399.99.

- Exception: Deliveries to Western Australia may still incur additional charges due to higher shipping rates.

- Certain orders may require reference to Australia Post’s business rates for final pricing.

For the most accurate shipping costs, please refer to the real-time rates provided by Australia Post during checkout.

Shipping Time

Orders are dispatched within 1–5 business days.

Delivery timeframes vary depending on your location:

• Zone 1 (VIC, ACT, NSW): 3–7 business days
• Zone 2 (QLD, SA): 7–9 business days
• Zone 3 (NT, WA): 9+ business days

Returns

The items purchased on the CUCKOO official website can only be returned if deemed faulty. We do not allow for change of mind. We do not allow opened and used products with a change of mind. Only case: If you have received damaged, defective or incorrectly shipped merchandise, please notify the Customer Service Centre within 30 days to arrange a return.

Refunds

All returns will be refunded to your original form of payment.